FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

How long does shipping take? 
 Orders take approx. 3-5 business days to process and standard shipping for US orders will take approx. 5-7 business days. Pre-Orders usually take 3-4 weeks to process.

Do you ship worldwide? 
Yes, we ship worldwide. Delivery times may vary with locations.

What is your refund/exchange policy?
We do not accept returns for our luggage collections. All other products have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All items must be unused and in the same condition as received.

To start a return, you can contact us at support@ceeya.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.